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Dear Tri-Star Visitor,
Welcome to www.tristar.ca
Our website was developed in Macromedia's Flash, which has had some known
compatibility issues with various browsers.
Update your Flash plug-in! You can download the latest from Macromedia.com
here:
http://www.macromedia.com/software/downloads
If you're experiencing difficulty accessing the site, this might be the
reason why. So, we've put together some important information that explains
how you can successfully access our site, as well as other Flash sites.
If you're still experiencing problems, send
us a message.
Step By Step Solutions
Here are some helpful platform and browser specific solutions to help
you access Tristar.ca
All Users
We recommend 1024 x 768 screen resolution. This screen resolution
is fast becoming the industry standard for design and viewing specifications.
If you are still on 800 x 600 resolution - this site might not appear
as intended.
Mac Users
We recommend that you have the following:
Mac IE 5.0 and/or any NS 4.7x browser
*It is essential to use IE5.0. This version has no Flash compatibility
issues.
If you are a Macintosh AOL visitor:
We recommend that you use either the Netscape (NS) or IE stand-alone-browser
with your AOL program, instead of the built-in browser. The AOL built-in
browser uses Internet IE 4.0, which has known Flash compatibility issues.
Make sure you connect to AOL before launching either browser.
PC Users
We recommend that you have the following:
IE 5.x and/or NS 4.74 or higher browser.
If you experience 'freezing' while using NS 4.75:
We recommend that you downgrade to NS 4.74. There have been reports of
NS 4.75 compatibility issues with Flash, but unless you've experienced
it first-hand, we recommend that you stick with the version that works
for you!
Mac and PC Users
It is possible to experience problems with some sites using Flash animation,
but not with others. Having the latest plug-in ensures your browser is
completely compatible with all Flash sites.
Update your Flash plug-in! You can download the latest from Macromedia.com
here:
http://www.macromedia.com/software/downloads
If you continue to experience problems after updating the plug-in:
We recommend that you re-install, but make sure you follow these simple
steps before reinstalling. (The installer allows you to select either
Netscape or Internet Explorer. You can apply these steps to either browser.)
1) Quit the browser
2) Locate the Plug-ins folder. Netscape and IE both retain separate plug-in
folders, which are located inside their respective application folders.
You can perform a Find for "Plug-ins" to quickly locate the
folder.
3) Remove and trash the following plug-in files from your Plug-ins folder:
Macintosh Users
ShockwavePlugin.class
Shockwave Flash NP-PPC
NP-PPC-Dir-Shockwave
PC Users
ShockwavePlugin
ShockwaveFlash.class
4) Run the Shockwave installer again, selecting which browser to install
to.
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